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Refund & cancellation policy.

Last updated: 18 October 2026. The personal purchase terms below cover the creator tools bundle (Rs 1,000, one-time) and discovery calls (Rs 1,000). By paying, you agree to the terms below.

For the personal Razorpay purchases described below: the payment-gateway fee that Razorpay charges on a transaction (a small percentage) is never recoverable. Razorpay keeps it whether or not we refund you, so we can't give it back. Any "refund minus the fee" below means exactly that.

Agency content services have their own written proposal and payment/cancellation terms. The discovery-call and toolkit policies below do not govern those engagements. See the service details.

Managed content services

These terms cover managed content services. Editing orders have separate terms below; they are not monthly managed engagements. Existing signed agreements and intentional client-specific exceptions remain effective.

USD managed: 50% at cycle start, 50% at month-end. Initial three service months, then monthly; at least 30 calendar days’ written notice ending at a service-cycle boundary. Notice may be given during the initial term to end after month three. No included shoots, filming allocation or filming credits. You supply recordings, with remote recording guidance. No automatic pause or open-ended capacity freeze. Existing signed agreements and agreed client-specific exceptions remain unchanged.

Send notice by email or WhatsApp to your designated account manager; confirm the end date and final account in writing. Three months upfront is not required. A mid-cycle cancellation request does not automatically create a partial-cycle refund of reserved content capacity.

Where YouTube is included or separately agreed, extra finished runtime is US$3 per begun extra 30 seconds, per video. Editing-only includes five finished minutes; managed YouTube includes eight. Agree the expected duration and maximum extra charge before production. No cross-video pooling or charge for an unapproved agency-created overrun; we trim or absorb it. Extra runtime does not expand the agreed treatment or source allowance. Existing signed/client-specific quotes remain unchanged.

For service correspondence, contact puro@thetomtribe.com.

Editing-only orders

Editing enquiry only: confirm reference, scope, complete inputs, production slot and price before 100% advance. Optional single paid edit delivers a usable final export with two consolidated within-brief revision rounds; agency errors do not consume rounds. No mandatory setup, managed minimum, recurring obligation or automatic later credit. Every editing order has 60-day validity from advance receipt, including one edit; agree slots and staged batch dates to finish within that window. No automatic renewal, rollover or banked backlog; last-day bulk submission does not promise immediate completion. Graphics/animation within the agreed treatment may be included; changed concepts or bespoke requirements are agreed first. Actual dates are confirmed per order. Final exports and client source footage available for 90 days. Existing signed agreements and agreed exceptions remain unchanged.

For service correspondence, contact puro@thetomtribe.com.

Existing creator tools bundle purchases

48 hours, 90% back

If the toolkit isn't for you, email us within 48 hours of your purchase and we'll refund 90%. We keep 10%, a flat deduction whatever the reason: it covers the payment-gateway fee Razorpay charges (which we never get back) plus the cost of processing, and it keeps things fair, so the toolkit can't be bought, fully used, and then refunded for free.

After 48 hours

No refund. The window is short on purpose: the payment settles to our bank within a day or two, and the bundle is instant, lifetime access. 48 hours is your window to decide.

Refunds end your access

When we refund a bundle purchase, your personal access link is deactivated, it stops unlocking the paid tools.

If we charged you in error

A double charge, or a payment that went through but never gave you access, that's our mistake, not a refund request, so we make it whole in full with no deduction. Just email us, any time.

How to request a bundle refund

Email puro@thetomtribe.com within 48 hours, from the email you bought with, subject "Bundle refund, Malavika Chitoor, [your payment ID]". Refunds settle via Razorpay, usually within 5 to 7 working days.

discovery calls

Reschedule (free, anytime)

Plans change. You can reschedule your slot any time before the call at zero cost, open the Google Calendar invite you received after payment and use the "Reschedule" option. We'll see your new time automatically.

Cancel >24 hours before the slot

A ₹950 refund, with a flat ₹50 deduction for payment processing and administration. Email malavikachitoor@gmail.com from the email you booked with, subject "Consult refund, Malavika Chitoor, [your payment ID]". Refunds settle via Razorpay, usually within 5 to 7 working days.

Cancel within 24 hours of the slot

No refund, Malavika has already blocked the time. But you can reschedule for free to any slot within the next 30 days, no questions asked.

No-show

If you don't join within the first 10 minutes and haven't messaged in advance, the slot is forfeit and there's no refund. To rebook after a no-show, you'd pay again.

If Malavika cancels, or tech fails on our end

If Malavika has to cancel, or we lose more than 10 minutes of the call to problems on our side, you get a full refund (we absorb the gateway fee) or a free reschedule, your call. We'll always reach out by email at the address you booked with.

Questions?

For creator toolkit refunds and support, email puro@thetomtribe.com. For discovery-call cancellations, refunds or booking support, email malavikachitoor@gmail.com. We aim to respond within one working day.

tl;dr, 48 hours for 90% back on the bundle, flexible reschedules on calls, and we fix our own billing slip-ups in full.